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Este libro te ayudará a implementar un cambio con éxito y a evitar la resistencia al cambio co-creando el cambio. Lo hará a través de ejemplos de cómo las prácticas innovadoras pueden aumentar el éxito de los programas de cambio. Estas prácticas combinan ideas de las comunidades Agile, Lean Startup, gestión del cambio, desarrollo organizativo y psicología. Este libro cambiará tu manera de ver el cambio.En este libro descubriremos:¿Por qué surge la resistencia al cambio y qué NO debes hacer al respecto? Y, por supuesto, cómo aprovechar las reacciones de los involucrados en beneficio del proceso de cambio.Descripciones paso a paso de cómo combinamos ideas de muchos métodos y marcos de cambio para desarrollar un proceso de gestión del cambio personalizado y adecuado para la Comisión.Cómo puedes personalizar tu propio programa de cambio como lo hicimos en la Comisión.Cómo puedes involucrar a las personas afectadas en el cambio en el diseño de este, contribuyendo directamente al éxito del programa de cambio.Un CIO recién nombrado ha sacudido el lugar con algunos cambios grandes, incluida una transición de las prácticas de gestión tradicionales a las prácticas ágiles.¿Cómo implementar estos enfoques modernos de gestión en una organización muy tradicional? Se necesitaba un nuevo enfoque para el cambio. Lean Change Management era necesario.Este libro describe cómo el equipo de agentes de cambio y yo ayudamos a la Comisión a transformarse de una organización del sector público de la vieja escuela a una organización ágil moderna. ¿Era fácil? Por supuesto no. Pero fue posible debido a las prácticas innovadoras para la Gestión del Cambio que describo en este libro.

Lean Change Managment: Innovative Practices For Managing Organizational Change


This book will help you implement successful change and bypass change resistance by co-creating change. The book will do that through examples of how innovative practices can dramatically improve the success of change programs. These practices combine ideas from the Agile, Lean Startup, change management, organizational development and psychology communities. This book will change how you think about change. In this book we will cover: Why does change resistance emerge and what you should NOT do about it. And of course, how to harness that human reaction to the benefit of all involved in the change process. Step-by-step descriptions of how we combined ideas from many change methods and frameworks to develop a customized change management process that was right for The Commission. How you can customize your own change program just like we did at The Commission. How you can involve the people affected in the change in the design of that change. Directly contributing to the success of the change program. A newly appointed CIO had shaken the place up with some big changes, including a transition away from traditional management practices and towards Agile practices. How to implement these modern approaches to management in a very traditional organization? A new approach to change was needed. Lean Change Management was needed. This book describes how myself and team of change agents helped The Commission transform from an old-school public sector to a modern Agile organization. Was it easy? Of course not. But it was possible because of the innovative practices for Change Management that I describe in this book.

Lean Six Sigma Business Transformation For Dummies


Use Lean Six Sigma to transform your business. Lean Six Sigma is a powerful method for improving both the efficiency and quality of projects and operations. In this new book, the team that bought you Lean Six Sigma For Dummies shows you how to take Lean Six Sigma to the next level and manage continual change in your organization. You’ll learn to design a roadmap for transformation that’s tailored to your business objectives; develop and implement processes that eliminate waste and variation across the company; synchronize your supply chain; and successfully deploy Lean Six Sigma over time. Lean Six Sigma Business Transformation For Dummies shows you how to: Define your transformation objectives and create a bespoke ‘Transformation Charter’ for your organization. Assess your company’s readiness for transformation. Establish a ‘Transformation Governance System’ to help you manage the transformation programme effectively. Bring your people with you! Plan and achieve the cultural change needed to make the transformation process successful. Join up the dots between planning and effective execution with Strategy Deployment. Deploy a ‘Continuous Improvement’ toolkit to achieve everyday operational excellence. Sustain the transformation programme and widen the scope across the organization (including deploying to the supply chain). Adopt a ‘Capability Maturity Approach’ to drive business improvement – recognizing that change is a continuous transformational journey, just as pioneers like Toyota have done. Use a range of Lean Six Sigma Tools – using the right tools, at the right time (and in the right order!) enables continuous improvement by eliminating waste and process variation.

Making Sense of Change Management: A Complete Guide to the Models, Tools and Techniques of Organizational Change


This definitive, bestselling text in the field of change management provides comprehensive guidance of everything needed to successfully navigate times of change. Making Sense of Change Management provides a thorough and accessible overview for students and practitioners alike. Without relying on assumed knowledge, it comprehensively covers the theories and models of change management and connects them to workable approaches and techniques that organizations of all types and sizes can use to adapt to tough market conditions and succeed by changing their strategies, structures, mindsets, leadership behaviours and expectations of staff and managers.This completely revised and updated fifth edition contains new chapters on digital transformation and becoming a sustainable business, new material on resilience, well-being and effective leadership, and new examples from organizations including Google, Burberry and Volvo. Supported by “food for thought” and “stop and think” features to aid critical thinking and understanding, as well as checklists, tips and helpful summaries, Making Sense of Change Management remains essential reading for anyone who is currently part of, or leading, a change initiative. New and updated accompanying online resources include international case study question packs for lecturers and lecture slides with reflective questions.

Making Sense of Change Management: A Complete Guide to the Models, Tools and Techniques of Organizational Change


The definitive, bestselling text in the field of change management, Making Sense of Change Management provides a thorough overview of the subject for both students and professionals. Along with explaining the theory of change management, it comprehensively covers the models, tools, and techniques of successful change management so organizations can adapt to tough market conditions and succeed by changing their strategies, structures, boundaries, mindsets, leadership behaviours and of course their expectations of the people who work within them.This completely revised and updated 4th edition of Making Sense of Change Management includes more international examples and case studies, emerging new thinking and practice in the area of cultural change and a new chapter on the interrelationship with project management (PM) and change management. It also covers complexity models, agile approaches, and stakeholder management along with cultural sensitivity and what to do when cultures collide. Making Sense of Change Management remains essential reading for anyone who is currently part of, or leading, a change initiative.Online supporting resources include lecture slides, making this an ideal textbook for MBA or graduate students focusing on leading or managing change.

Managing Change in Organizations: A Practice Guide


Managing Change in Organizations: A Practice Guide is unique in that it integrates two traditionally disparate world views on managing change: organizational development/human resources and portfolio/program/project management. By bringing these together, professionals from both worlds can use project management approaches to effectively create and manage change. This practice guide begins by providing the reader with a framework for creating organizational agility and judging change readiness.

Managing Chaos: Digital Governance by Design


Few organizations realize a return on their digital investment. They re distracted by political infighting and technology-first solutions. To reach the next level, organizations must realign their assets people, content, and technology by practicing the discipline of digital governance. Managing Chaos inspires new and necessary conversations about digital governance and its transformative power to support creativity, real collaboration, digital quality, and online growth.

No One’s Listening and It’s Your Fault: Get Your Message Heard During Organizational Transformations


Leading change at your organization can be a daunting proposition while you face mounting pressure for growth. As a senior leader, what should be an exciting time for your organization becomes a challenge, leading to a fear of change and the belief that change is hard.Pam Marmon shares a refreshing and radical truth: With the proper process, change is not hard.In No One’s Listening and It’s Your Fault, progressive change leader and entrepreneur Pam Marmon unpacks the practical framework of implementing change to help you get your message heard during organizational transformations. As the change catalyst, you’ll learn how to tap into the essence of your organization’s culture to determine what will resonate with your team in a language they understand. Inspire others to take action by creating alignment at every level and empower influencers to carry your message. You can confidently build change agility with long-lasting impact to advance innovation, implement digital transformation, and achieve exponential growth.

Reframing Healthcare: A Roadmap For Creating Disruptive Change


Dr. Zeev Neuwirth wrote Reframing Healthcare for leaders and organizationsinterested in understanding what the disrupters in healthcare are doing and,more to the point, for those who want to be the disrupters rather than thedisrupted.This book is a step-by-step guide for leadership teams that are intent onimproving healthcare at an accelerated pace. It’s written for healthcareorganizations that wish to thrive in a customer-centric, community-oriented,value-based healthcare system. This book provides an assessment of themarket forces, mega-trends and reframes that are transforming thehealthcare market, and delivers a replicable and scalable roadmap forcreating better healthcare.

Successful Change: How to Implement Change Through People


The trouble with change management is that there is an awful lot written and discussed about the failure rate of change projects. But how do you implement major change successfully? With Successful Change, you’ll understand how organisations and people connect, and learn how to successfully facilitate change when people have to adopt new ways of working that are a significant departure from their current practices.Successful Change will help you understand how a people-centred change methodology can: • Help successfully implement change • Energise your organisation around the change • Build leadership support • Engage others to make the transition stick Author Bio David Miller has spent the last 25 years helping organisations implement major change. He has extensive expertise in directly managing major changes including strategy implementation, technology implementation, business process changes, restructuring and qualitymanagement. In 1995, David founded Changefirst, to help businesses build competitive advantage through creating and sustaining organisational change capability. Through 25 years experience of change implementation, David has developed a deep belief that to successfully change, organisations must build their own capability to transform themselves and not be dependent on external support. His academic background is in Economics, Politics and Psychology. He has lived and worked in Europe and the United States as well as spending time working in Asia. David currently resides in West Sussex, England with his wife Susan and his terrier, Bear.

Supportive Accountability: How to Inspire People and Improve Performance


Inspire Employees and Improve Performance with Supportive Accountability LeadershipTMSome leaders are too harsh. Some are too lenient. Others are completely disengaged from employee performance management. Striking a delicate balance between supportive leadership and accountability is the key to ensuring employees are as effective and productive as possible.Sylvia Melena is the architect of the Supportive Accountability Leadership ModelTM, a simple but powerful framework that helps leaders create an engaging work environment while promoting accountability and improving performance.Supportive Accountability is perfect for new and emerging managers and supervisors and those seeking a refresher or struggling with employee performance.Through a mix of stories, actionable tips, and tools, you’ll learn how to:Master the art of supportive leadershipInspire employees to advance your organization’s visionMonitor performance and customer service efficientlyLead effective performance improvement conversationsPinpoint critical support factors to unleash performanceWield the power of employee recognitionBoost performance through progressive disciplineDocument skillfullyFree Performance Documentation ToolkitYou’ll also receive a free copy of the Performance Documentation Toolkit to help you ease the burden of employee performance documentation.If you want a highly complex book, this one is not for you. Supportive Accountability is simple, practical, and actionable. It’s supported by decades of peer-reviewed international research but tested in the trenches of management. It’s written for new leaders and loved by seasoned executives who want to focus their leadership teams on achieving performance management excellence.The book has sold thousands of copies in five continents and has been used to develop leaders in university and workplace settings.Recipient of the International Latino Book Award’s Honorable Mention Medal for Best Business BookFinalist for the FOREWORD Indies Book of the Year Award in Business & EconomicsWinner of the San Diego Book Award for Best Published Business

Switch: How to Change Things When Change Is Hard


Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives?The primary obstacle is a conflict that’s built into our brains, say Chip and Dan Heath, authors of the critically acclaimed bestseller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems—the rational mind and the emotional mind—that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. This tension can doom a change effort—but if it is overcome, change can come quickly.In Switch, the Heaths show how everyday people—employees and managers, parents and nurses—have united both minds and, as a result, achieved dramatic results:  ●      The lowly medical interns who managed to defeat an entrenched, decades-old medical practice that was endangering patients.●      The home-organizing guru who developed a simple technique for overcoming the dread of housekeeping.●      The manager who transformed a lackadaisical customer-support team into service zealots by removing a standard tool of customer service            In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.

The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand out From The Crowd


WARNING: Do Not Read This Book If You Hate Money To build a successful business, you need to stop doing random acts of marketing and start following a reliable plan for rapid business growth. Traditionally, creating a marketing plan has been a difficult and time-consuming process, which is why it often doesn’t get done. In The 1-Page Marketing Plan, serial entrepreneur and rebellious marketer Allan Dib reveals a marketing implementation breakthrough that makes creating a marketing plan simple and fast. It’s literally a single page, divided up into nine squares. With it, you’ll be able to map out your own sophisticated marketing plan and go from zero to marketing hero. Whether you’re just starting out or are an experienced entrepreneur, The 1-Page Marketing Plan is the easiest and fastest way to create a marketing plan that will propel your business growth. In this groundbreaking new book you’ll discover: • How to get new customers, clients or patients and how to make more profit from existing ones. • Why “big business” style marketing could kill your business and strategies that actually work for small and medium-sized businesses. • How to close sales without being pushy, needy, or obnoxious while turning the tables and having prospects begging you to take their money. • A simple step-by-step process for creating your own personalized marketing plan that is literally one page. Simply follow along and fill in each of the nine squares that make up your own 1-Page Marketing Plan. • How to annihilate competitors and make yourself the only logical choice. • How to get amazing results on a small budget using the secrets of direct response marketing. • How to charge high prices for your products and services and have customers actually thank you for it.

The Change Management Pocket Guide, Second Edition


The Change Management Pocket Guide is a fantastic resource for people who need to make change happen. This tactical, hands-on guide will lead you through the steps in the entire process from planning for a change through sustaining new ways in your organization. In the Pocket Guide, you will find 31 valuable change management tools that can be easily customized for any organization. These tools are detailed and flexible, and you can adjust the scale to fit your needs. Many can be used throughout the project or with different audiences. Here is what is new in the Second Edition: Added a Tool Selection Guide; Added the Change Management Effort Assessment tool; Added the People Impact Assessment tool; Added the Communication Audit tool; Added the Training Plan tool; Replaced the HR Measures Form tool with the Post Implementation Scorecard; Changed the name of the HR Measures Questionnaire and the One Minute Exchange; Added some QR Codes so you can easily access our free Change Readiness Audit App or our website; Moved the order of some of the tools.

The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever


In Michael Bungay Stanier’s The Coaching Habit, coaching becomes a regular, informal part of your day so managers and their teams can work less hard and have more impact. Drawing on years of experience training more than 10,000 busy managers from around the globe in practical, everyday coaching skills, Bungay Stanier reveals how to unlock your peoples’ potential. He unpacks sevenessential coaching questions to demonstrate how–by saying less and asking more–you can develop coaching methods that produce great results. Get straight to the point in any conversation with The Kickstart Question Stay on track during any interaction with The Awe Question Save hours of time for yourself with The Lazy Question, and hours of time for others with The Strategic Question Get to the heart of any interpersonal or external challenge with The Focus Question and The Foundation Question Finally ensure others find your coaching as beneficial as you do with The Learning Question A fresh innovative take on the traditional how-to manual, the book combines insider information with research based in neuroscience and behavioural economics, together with interactive training tools to turnpractical advice into practiced habits. Witty and conversational, The Coaching Habit takes your work–and your workplace–from good to great. “Coaching is an art and it’s far easier said than done. It takes courage to ask a question rather than offer up advice, provide and answer, or unleash a solution. giving another person the opportunity to find their own way, make their own mistakes, and create their own wisdom is both brave and vulnerable. In this practical and inspiring book, Michael shares seven transformative questions that can make a difference in how we lead and support. And he guides us through the tricky part – how to take this new information and turn it into habits and a daily practice.” –Brené Brown, author of Rising Strong and Daring Greatly”Michael Bungay Stanier distills the essentials of coaching to seven core questions. And if you master his simple yet profound technique, you’ll get a two-fer. You’ll provide more effective support to your employeesand co-workers. And you may find that you become the ultimate coach for yourself.” –Daniel H. Pink, author of To Sell Is Human and Drive”What can you do to become a better leader? Michael asks and answers this question by offering aspiring leaders seven thoughtful questions that will change their leadership habits. This book is full of practical,useful and interesting questions, ideas and tools that will guide any leader trying to be better.” –Dave Ulrich, co-author of The Why of Work and The Leadership Code”Michael’s intelligence, wit, articulateness and dedication to the craft of coaching shine forth in this brilliant how-to manual for anyone called to assist others. Even after four decades of my own experience in thisarena, The Coaching Habit has provided me with great takeaways.” –David Allen, author of Getting Things Done”The Coaching Habit is funny, smart, practical, memorable and rounded in currentbehavioural science. I found it highly valuable for my own work and collaborations.” –James Slezak, Executive Director of Strategy, New York Times